Shipping policy
Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders in large quantity may take more time to process. Expect delays during holiday seasons. We do not process or ship items on holidays such as Christmas or Thanksgiving.
Domestic Shipping Rates and Estimates
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Shipping option |
Estimated delivery time |
Price |
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Economy |
7-14 business days |
$Free |
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In-store pickup
Local pickup at Mixed Strands Luxury Hair Salon 5000 Roberts Lake Road Rohnert Park 94928. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5-7 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are:
Monday-Closed
Tuesday-9am-1pm
Wednesday-9am-4pm
Thursday-9am-4pm
Friday-9am-4pm
Saturday 10am-2pm
Sunday-Closed
WE are closed on all major holidays such a as Christmas and Thanksgiving. Be sure to check in with us to see if we are open.
Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 11 days of receiving your shipping confirmation email, please contact us at support.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@mixedstrandsluxuryhair@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@mixedstrandsluxuryhair@gmail.com